Question 1

What is a vector file?

Accepted Answer

A vector file is an image format based on mathematical formulas rather than pixels. This means a vector image can be scaled infinitely without quality loss. Vector files are essential for professional printing, embroidery, signage, and any application where your logo is needed in different sizes.

Question 2

What file formats do I receive?

Accepted Answer

You receive your logo in all common vector formats: EPS (Encapsulated PostScript), PDF (Portable Document Format), AI (Adobe Illustrator), and SVG (Scalable Vector Graphics). These formats are suitable for virtually any application, from print to web use.

Question 3

How long is the delivery time?

Accepted Answer

Standard delivery is within 24 hours. In most cases, your vector file is ready even faster. You can track the status of your order live in your personal dashboard. In a hurry? Contact us for rush deliveries. We're also available on weekends.

Question 4

What does a vector conversion cost?

Accepted Answer

The standard price for converting a logo to vector is €44.95 excl. VAT. With a free account, you immediately receive 5% discount. This includes all vector formats and free minor adjustments. For complex illustrations or family crests, we provide a custom quote.

Question 5

What files can I submit?

Accepted Answer

You can submit virtually any image format: JPG, PNG, GIF, BMP, TIFF, PDF, and more. You can upload multiple files at once during the ordering process. The higher the quality of the original, the better the result. But even from a small logo, we can usually create a good vector file.

Question 6

Is my logo automatically converted?

Accepted Answer

No, we don't use automatic trace software. Each logo is manually redrawn by our experienced designers. This ensures a much better result with sharp lines and perfect proportions.

Question 7

What if I'm not satisfied?

Accepted Answer

We have a 100% satisfaction guarantee. Contact us to request a revision if the result isn't quite right. We'll adjust it free of charge until you're satisfied. In the extreme case, you get your money back.

Question 8

Can I have my logo modified?

Accepted Answer

Minor adjustments like color changes are included for free. You can request revisions directly through your dashboard. For larger changes or redesigns, we're happy to provide a custom quote.

Question 9

How does the ordering process work?

Accepted Answer

The process is simple: Upload your logo via our order form and fill in your details. Pay securely online via iDEAL, credit card, or other payment methods. After payment, you get access to your personal dashboard where you can track the status. Once your vector logo is ready, you'll receive an email and can download the files directly from your dashboard. Not satisfied? Simply request a revision through the dashboard

Question 10

How do I access my order?

Accepted Answer

After placing your order, you'll receive an email with a link to your personal dashboard if you've created an account. Here you can track the status of your order and download your vector files once they're ready. You'll also receive an email with all files when your order is completed.

Question 11

Is my logo safe with you?

Accepted Answer

Absolutely. We treat your logo confidentially and never share it with third parties. Your files are securely stored and only accessible through your personal dashboard. After delivery, we keep your files so you can request any adjustments.

Question 12

Can you also vectorize complex illustrations?

Accepted Answer

Yes, in addition to standard logos, we can also vectorize complex illustrations, family crests, and detailed drawings. For these, we charge an adjusted price depending on the complexity.

Question 13

How do I contact you?

Accepted Answer

You can reach us via email (info@logoinvector.com) or WhatsApp. You can also send messages through your dashboard for an active order. We usually respond within a few hours, even on weekends.

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